Terms & Conditions

DELIVERY POLICY:

All orders to be processed within approximately one to two “business” days provided the items are in stock and there are no problems with the payment verification. Deccan Dental does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be shipped on the Next Monday.
In order to process your order smoothly, we strongly recommend you to use the same address for your shipping address and billing address. Otherwise, your order will be delayed for further verification.
RETURN / REFUND POLICY: At Deccan Dental we offer a 100 % customer satisfaction guarantee.

Our customers can apply for a return that is easier than ever. Please email your RMR (a Return Merchandise Request) to sales@ddplus.us

General Return Policy

Return for refund within: 30 days
Return for replacement: 180 days
Restocking fee may apply: 15% of the Final price

Here are the rules to follow for your return:

You must request a return for refund within 14 days after the invoice date. No refunds are issued after 14 days.
When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. Deccan dental will not be responsible for any shipping loss.
The customer must inform Deccan Dental of any order discrepancy within 7 days of the delivery date. Physical damage to the returned product will void the product’s warranty and the RMR policy.
All return(s) must have the original packaging and accessories.
The shipping fee is non-refundable. The buyer is always responsible for paying the shipping costs when returning a product, as well as insurance. Deccan Dental will not reimburse any customer for the shipping cost of a returned product.
Please allow 2-7 business days to process your return.
Deccan Dental reserves the right to refuse service that would void the return policy.
Please note that not all items are covered by our return policy.
Refunds:

Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
Orders paid by net banking accounts will be credited back to bank account.
For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the “billing name” provided at the time of placing the order
Return Policy for Refunds

You may return most items sold by Deccan Dental within 14 days from the invoice date for a full refund. Please include a copy of your invoice. If you don’t have the invoice, then please include a note with your order number or RMR number. Please note that all items returned for a refund must be returned in “as new” condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. A 15% restocking fee may be applied to all returns for a refund if the reason for the return is due to customer error.

We cannot accept returns of certain items for a refund, including:

Any item that is returned after the 14 day grace period.
Any item that is not in its original condition, is physically damaged, or is missing parts.
Dated items, refrigerated products and misused or abused Items will not be accepted for return.

Return Policy for Exchange or Replacement

At Deccan Dental, we offer a six month warranty for product replacement or exchange on selected products. If you would like an exchange, the item(s) returned need to be unused/unopened and within warranty. You will also need to include the item code number of the product you would like to receive. If there is a difference in the cost, please provide a payment method for the difference. If you do not include the required information with your return you will be contacted by one of our customer support representatives. A replacement can be made for the same product and same brand.

Return Shipping Cost – In order to keep our prices low and competitive we are unable to issue a refund for any return postage.

You will be responsible for the cost of returning a product to Deccan Dental.

Restocking Fee – A 15% restocking fee will be applied to all returns for a refund if the reason for the return is due to customer error.

Canceled orders or address errors

You need to call in to cancel your order. We do not accept emails as a way of cancelling orders. For any refused package or any returns to Deccan Dental due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card the full amount of your purchase, less any shipping charges.

Return Procedure

You must obtain a Return Merchandise Request (RMR) number within the guaranteed return period for the products. All RMR requests must be submitted to sales@ddplus.us. Deccan Dental will not accept returns without prior authorization or an RMR number. RMR numbers are valid for 15 days. All RMR numbers should be displayed on the outside of the box you are returning to Deccan Dental. If the original order was paid with a credit card, please enter the credit card number on the RMR form so we can credit you back the correct amount.

Customers are responsible for shipping any returned products to Deccan Dental. Customers agree to pay all shipping charges and accept all risk of loss for the product being returned. The customer agrees that all returned products will be 100% complete, in re-saleable condition and will include the original packaging material, manuals and other accessories provided by the manufacturer. Deccan Dental will reject the entire return or may choose to impose additional charges against the customer for replacement of any missing parts or components. The same policy applies if the product has scratches, dents or excessive wear. Please allow 2 to 7 business days to process your returns.

All Clearance products purchased from ddplus.us will not be accepted for returns.

Order Discrepancy

If you receive damaged/incorrect or missing items in your order, please contact our Customer Service Department within 7 business days from the date of delivery.

Certain information may be required for verification:

Photo of the packing envelope/box
Photo of the packing list
Photo of the damage/incorrect item
Customers may send the above information to sales@deccandentalsupply.com

A representative will review the order and respond within 48 hours.

Unauthorized Return

All returns require a Return Merchandise Authorization (RMR) number. Deccan Dental will not accept any return without the RMR number. The package will be returned at the sender’s expense.

Product Specific Return Policy

Some products may not be eligible for Deccan Dental General Return Policy. The specific return policy and warranty information are listed on the item’s page.

Limited Repair/Replacement Only Return Policy
Return for refund: (N/A) Non-refundable
Return for replacement: 14 days or otherwise specified
If the website mentioned the item may be returned for a Replacement Only, the item is Non-refundable. Please return the product within 14 days of the invoice date, unless otherwise specified on the item’s page.

Manufacturer Warranty Only Policy
Return for refund:(N/A) Non-refundable
Return for replacement: Through Manufacturer
Deccan Dental does not accept return for the Manufacturer Warranty Only products. If the product is covered by the Manufacturer Warranty, the warranty information will be stated on the item’s page. End users may request replacement/repair service through the Manufacturer directly.

For further assistance please e-mail sales@deccandentalsupply.com